Shipping

Whenever will my purchase ship?

As a result of CDC and state laws, our company is presently running from numerous satisfaction facilities each of which are processing products that are separate collections. This improvement means sales might not fundamentally be delivered within the purchase we can promise you they are being fulfilled as quickly as possible that they are received, but.

May I rush my order?

Our company is maybe perhaps not currently providing rush modification choices. It is possible to select expedited options that are shipping checkout but this doesn’t expedite your purchase within the modification queue. Expedited delivery relates once your order is custom made.

The length of time can it just simply take for my purchase to reach after it was personalized?

In the us, all sales are delivered through UPS. At discover you can easily pick your desired shipping speed. Dependent on your selected shipping method, your order may take from 1- 6 business times. Take note shipping rate comes into impact as soon as your personalized purchase is complete.

How do I monitor my purchase?

As soon as your purchase is delivered, a message shall be delivered to you with important monitoring information. It will take as much as 48 hours for the very first scan to appear.

Where do you really deliver from?

We have been presently orders that are processing multiple satisfaction areas in the united states.

Can you ship internationally?

Definitely! we would like you to have your Stoney Clover Lane fix anywhere you will be. Please be aware we’re maybe maybe not accountable for the re payment of every duties, fees, or other costs put on international deliveries. As of this right time we don’t enable returns or exchanges for worldwide requests.

My tracking says delivered, but I do not have my package?

We’re therefore sorry! Into the unusual situation that your particular monitoring quantity escort Jersey City demonstrates that your package happens to be delivered, you have actuallyn’t gotten it, please contact the shipping business (UPS or DHL). When a package’s status is updated to “Delivered,” there’s nothing we could do whilst the transmitter to aid find it. Whenever we could, we might, trust us. Stoney Clover Lane just isn’t accountable for unexpected problems due to UPS or theft at your location, but we’ll constantly do whatever we could to aid in the eventuality of a stolen or lost package.

Comes back and Exchanges

What exactly is your return policy?

Personalized designs, purchase things, face and attention masks, and locks add-ons are typical sale that is final can not be came back. It remains unused and in its original condition, we’d be happy to process a refund if you purchased a non-customized item and.

Please contact support@stoneycloverlane.comwithin 1 week associated with distribution date and all of us gives you a shipping label that is pre-paid. Please be aware we charge a ten dollars flat-rate return processing cost which includes a restocking charge together with cost of the delivery label, that is deducted from your own reimbursement amount. The staying reimbursement will be credited to your initial payment technique.

What’s your change policy?

If you’re interested in a trade, out please reach to the help group at support@stoneycloverlane.com within seven days of one’s delivery date. You can be helped by them find out in case your product is eligible. All exchanges ought to be for a product of equal value or maybe more, not less.

Unfortunately, in the event that you developed a customized design, it can’t be exchanged or came back.

NOTE: Our ten dollars processing that is flat-rate does not connect with exchanges, therefore you’re all set! all you’ve got doing is deliver your product to us and supply us using the monitoring quantity. When we’ve got it, we’ll ship out your favored change product at zero cost for you.